Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Five Words You Should ALWAYS Associate With CX — Tuesday CX Thoughts

When talking about customer experience with some practitioners, we tend to get caught up in discussions about customer journey, financial […]

We’ve talked about how to map your own customer journey in previous entries. This article will focus on how customer […]

What makes an experience? We’ve all had them, and experiences can be bad or good. Is it the entire vacation […]

So, why does your company need both the customer experience vs customer journey? Aren’t they the same? Not exactly. The […]

I’ve been lucky enough to be a part of customer experience research for nearly a quarter-century. In that time I’ve […]