Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Four Ways You Drive Away Customers | Tuesday CX Thoughts

Customer Experience & Expectations We live in a world where many things are commoditized. One area that a company can […]

Overbooking and Overselling Anyone that travels with any consistency has seen it happen, even if not to them. An oversold […]

Customer Review Sites are now an integral part of every customer journey. It is, therefore, essential for companies to deal […]

Why listening and understanding are not the same thing In a bit of a personal confession, I will simply state […]

Let’s Get This Show On the Road A recent version of the Kiplinger Letter (a weekly business and economic forecasting […]