Tuesday Morning CX Thoughts – Are Your Customers Overworked?
Oversights Can Happen Like many people, I turn on auto-pay for just about everything I can. I don’t want to […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Tuesday Morning CX Thoughts – Theory vs Execution
Travel is back, so are delays Following my time off, I remained on the mainland to visit some colleagues and […]
Tuesday Morning CX Thoughts – Weathering the CX Storm
Return from vacation As my week of vacation was concluding, the sure sign that it was over was the flight […]
Customer Loyalty Metrics to measure your loyalty program
If you already have a loyalty program in place, it is important that you track certain customer loyalty metrics to […]
Tuesday Morning CX Thoughts – Is there only one CX winner?
Return of vacation This week I’m writing from a remote location while taking some time off. While I have had […]
