Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

How to center your product around the customer experience

Customer Experience (CX) is generally described as the interaction of an organization and a customer. This interaction includes a customer’s […]

There’s been a new wave of thought in SaaS in the past few years with a streamlined focus: Customer Experience. […]

Attention To Detail Is Everything…Unless… I am very fortunate in that I really like the work that I do in […]

Things can go wrong Like most customers, I’ve had my share of poor customer experiences. However, I usually sit in […]

When customers have WOW experiences it means you are addressing their needs in a thoughtful and unexpected way, which means […]