Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Requiring Perfection

The Perfect 10 When I think about the “Perfect 10”, my mind goes back to when I was younger and […]

A Storm Creating a CX Storm This past weekend, I was in my old hometown awaiting my family to join […]

Has it been a year already? This week, one year ago, was one of the most unusual times in my […]

Isn’t This Already Settled? I was having a conversation with a client last week about a new survey they wanted […]

What Bothers Customers? One Instant Answers poll that came across my desk last week was directly related to CX. [Note: […]