Customer Satisfaction Metrics: 7 Best Metrics to Measure
Throughout 2021 the expectations of a great customer experience were not necessarily held to the same standard. The world was […]
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Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Throughout 2021 the expectations of a great customer experience were not necessarily held to the same standard. The world was […]
Closed On Christmas Day Many years ago when working for a liquor retailer, I would take on the task of […]
Time Zone Questions I have worked remotely for years, long before it was really even considered an option. Having worked […]
Marketing to Customers Recently I received a marketing offer from a car rental company: use a neighborhood location to rent […]
Take A Guide When Traveling Unknown Territory A few years ago when vacationing in Maui, we took recommendations to drive […]