Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Which metrics should you track to boost customer retention?

Customer retention is an excellent measure for checking how loyal your customers are. Consumer retention is essential to avoid huge […]

Subscriptions to capture customers A current trend is the building of a subscriber base with customer trust for your products. […]

Moving from how-do-we to how-did-we The core of every customer experience is every customer you will interact with. Those customers […]

Can you change? After several months, I’m taking my first dip back into traveling. Multiple stops across two weeks with […]

Customer satisfaction is the key to sustaining your business profitably and growing it year-on-year. Measuring customer satisfaction KPIs is more […]