What is Customer Satisfaction: Important & Tips to Improve
The benefits of customer satisfaction are various, including increased competitiveness and growth. Customer satisfaction is essential to keeping your current […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
What can CX dashboards do for you?
We all love surprises – Except when we don’t I’m fortunate in that I really enjoy my job. Part of […]
What is a Customer Satisfaction score or CSAT score?
Customer satisfaction score: Definition A customer satisfaction score (CSAT score) is a measurement of customer satisfaction level through a one-question […]
How to measure customer satisfaction in 7 different ways
It doesn’t have to be hard or expensive to figure out how to measure customer satisfaction. In fact, measuring customer […]
Customer Touchpoints: What It Is + Guide with Examples
Providing a rich customer experience (CX) is every brand’s aspiration, and they make numerous efforts in that direction. This is […]
