Customer Feedback; Just a marketing tool or gas for your business engine?
Which one is it? Much has been said about customer feedback and its importance in the overall success of businesses. […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
How to use customer feedback to improve performance
There are a lot of ways you can use customer feedback and benefit from it. In this section I will […]
Conduct Net Promoter Score (NPS) survey directly on Intercom with QuestionPro CX
Keeping customers happy is the topmost priority for all organizations. Improving customer support services based on customer feedback is the […]
Improve your customer service to enhance customer experience and garner brand loyalty
Better customer service is equal to enhanced brand loyalty “What do my customers want?” This is the question that every […]
Customer loyalty program ideas
It’s no secret that happy, loyal customers are your business’s most valuable asset; a loyal customer is worth up to […]
