Move over multiple pie charts in survey analysis – Introducing Spider Charts for deeper insights
If you do a random online survey of your friends and colleagues on if they like chocolates, the answer will […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
It does matter if you are Black and White
I work with many Digital communication teams and one thing I have noticed is that there are those in the […]
Enhance Customer Experience by Eliminating this Mistake
This is a story about how a silly mistake can take away from your business. Enhance customer experience by eliminating […]
Strategic customer engagement is key to better ROI
Recently the small business marketing world has been buzzing with the importance of retention platforms for small business growth. With […]
5 reasons why online survey software tools are a must have for startups
Over the last few years, online survey software tools have deeply penetrated the Indian market. While several startups have to […]
