Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Customer Experience in your mobile app

Who would have imagined that this day would come? Certainly, Steve Jobs and many others saw this coming years ago. […]

Customer trust online How do you build a relationship of trust with your customers? It’s easiest when you can connect […]

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In my combined 15 years of Market Research and SaaS the first F-word has been most important: (F)ocus on the […]

Turn Detractors into Promoters Whew! What a day! Due to the popularity of our webinars, QuestionPro for the first time […]