Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

5 reasons why customer experience surveys are critical for growing your business

We all know the 3 phases of a business: Create a product or service, market it and sell it. But […]

Who would have imagined that this day would come? Certainly, Steve Jobs and many others saw this coming years ago. […]

Customer trust online How do you build a relationship of trust with your customers? It’s easiest when you can connect […]

That’s all changed now Back in the innocent days of old, I used to be able to browse the internet […]

In my combined 15 years of Market Research and SaaS the first F-word has been most important: (F)ocus on the […]