Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

B2B Buyer Journey: What it is, Stages + How to Mapping it

Analysis and mapping of the b2b buyer journey are not new. It is a common marketing tactic. But despite its […]

Managing your brand’s reputation is more important than ever. If customers are unhappy with a product or service, they can […]

First impressions are important both online and offline. Customers now have a lot of power, which makes it more important […]

Conjoint.ly is an all-in-one survey research platform with easy-to-use advanced tools and expert help. It gives you access to millions […]

The likelihood that customers will stick with your service over the long run vs. switching to a competitor is greatly […]