Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

How a negative Customer Experience got me in retail therapy

You judge it The first thing that comes to mind when we talk about customer service is the experience we […]

What is the “why” behind your customer experience? I imagine that most of us have been in a situation where […]

Customer Feedback A Chinese philosopher once said, “Talk doesn’t cook rice.” You might also have heard that action speaks louder […]

Airline Customer Experience There’s no doubt that the airline industry is big business. Flyers spend about $750B annually to move […]

With the resurgence of the Star Wars franchise and the release of The Force Awakens, there’s been a lot of […]