3 Customer Experience Lessons from the Star Wars Cantina
With the resurgence of the Star Wars franchise and the release of The Force Awakens, there’s been a lot of […]
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Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
With the resurgence of the Star Wars franchise and the release of The Force Awakens, there’s been a lot of […]
We all know the struggle! I don’t know a single person that would not stumble with what to give their […]
Not Every Experience is Rosy In my last blog post, I talked about how to activate your promoters to amplify […]
Beyond reason customer loyalty I have long been inspired by the CEO of Worldwide, Saatchi & Saatchi, Kevin Roberts’ theory […]
Here’s the difference For many different reasons, one thing I can conclude about working in customer experience measurement: Net Promoter […]