Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

9 ways to build customer loyalty

Build customer loyalty I had a really interesting experience the other day related to – how to build customer loyalty […]

Reputation can get destroyed in the blink of an eye Once upon a time, there was a company that thought […]

Last week, I went through how to segment and group your customers so that you can identify an ideal customer […]

Most people understand they need to build a list to survive in the world of online marketing. It is even […]

Budget cuts Have you ever noticed that whenever it’s time for budget cuts, marketing programs, and market research are always […]