Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

How to start a recurring customer feedback program

Gathering actionable feedback Have you been considering doing some customer research and just not really knowing how to get started? […]

Creating the perfect customer loyalty program There are so many product and service choices out there that your customers really […]

Paying it backward I write this, feeling like I have one foot in the past/present and another foot squarely in […]

Build loyalty and love with customers In a recent article, one of my favorite marketing minds, Drew McLellan talks about […]

ISO- Ready customer satisfaction survey that actually improve your sales If you’re an industrial business that has to comply with […]