Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Service Recovery: What It Is, Types & Strategies

The key to service recovery is maintaining a low number of bad customer experience reviews and a high level of […]

Moments of Truth are undoubtedly a concept you’re familiar with if you’ve been following the customer journey map for some […]

Customer signals help us understand our customers better. Specifically, by defining and using signals at scale, we can know if […]

Easy To Define We are in the heart of the playoff run for baseball. Some teams are in a good […]

A Twitter sentiment analysis identifies negative, positive, or neutral emotions within the text of a tweet. It is a text […]