Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

3 Ironic Ways to Boost Your Customer Experience — Tuesday CX Thoughts

Last weekend I had a really bad experience at a restaurant. The kind that had me looking for any place […]

Feedback on a sandwich This will not be a debate on whether or not a hot dog is a sandwich. […]

Charity can be hard work Since I joined QuestionPro, I am thrilled that I not only get time to volunteer, […]

Dealing with customers isn’t always easy because we don’t see things from their point of view. The strategic success of […]

Many companies believe it’s better to ignore customer comments and suggestions to adhere to their strategy. These companies are the […]