How to use grouping and segmentation to uncover hidden opportunities
What’s the most powerful component of marketing? Many people say it’s the idea of differentiation; set yourself apart from the […]
Customer Satisfaction
Net promoter score tells you exactly what your customers think
Getting to know your customers In today’s world of entrepreneurs and dozens of online company choices, customer satisfaction is more […]
Why feedback surveys are critical for Customer Satisfaction
Feedback surveys When it comes to customer service and determining if your business is meeting its clients’ needs, online feedback […]
How to start a recurring customer feedback program
Gathering actionable feedback Have you been considering doing some customer research and just not really knowing how to get started? […]
Are traditional online research panels dead?
Paying it backward I write this, feeling like I have one foot in the past/present and another foot squarely in […]
