How to use customer feedback to improve performance
There are a lot of ways you can use customer feedback and benefit from it. In this section I will […]
Customer Satisfaction
Improve your customer service to enhance customer experience and garner brand loyalty
Better customer service is equal to enhanced brand loyalty “What do my customers want?” This is the question that every […]
Customer Journey Mapping and Best Practices
If you missed our Part 2 Webinar – Customer Journey Mapping and Best Practices, we’ve got you covered. David Hicks […]
Using NPS to Improve Customer Experience
We hope you were able to join our webinar Not Just a Number: Using NPS to Improve Customer Experience with […]
Revenue weighted NPS: Not all customers are equal (but some are)
Have you calculated the impact of NPS on revenue? Do you know the difference between NPS and revenue weighted NPS? […]
