Revenue weighted NPS: Not all customers are equal (but some are)
Have you calculated the impact of NPS on revenue? Do you know the difference between NPS and revenue weighted NPS? […]
Customer Satisfaction
Custom Variables — Diving into the data!
There’s no doubt that custom variables offer a great deal of benefits to users–from personalized survey email invitations to passing […]
5 Ways to Collect NPS Feedback to Grow Your Business
Net Promoter Score (NPS) is the leading indicator of growth. Simple as the number may seem, the results are powerful […]
Measuring customer loyalty with customer satisfaction surveys
With all the data security talk as of late, we must address another security aspect – namely customer security. Marketers […]
Enhance Customer Experience by Eliminating this Mistake
This is a story about how a silly mistake can take away from your business. Enhance customer experience by eliminating […]
