Not Just a Number: Using NPS to Improve Customer Experience
According to a study by Walker, by the year 2020 customer experience will overtake price and product as the key […]
NPS
Revenue weighted NPS: Not all customers are equal (but some are)
Have you calculated the impact of NPS on revenue? Do you know the difference between NPS and revenue weighted NPS? […]
Not Just a Score: 5 Ways to use NPS to Drive Growth
What’s the best way to ensure business growth? Measuring the customer experience with Net Promoter Score (NPS) is key to growing […]
Find Net Promoter Score drivers using NPS Key Driver Analysis
Any reasonably mature business must have heard the term: Net Promoter Score (NPS). NPS is used to gauge customer loyalty […]
How We Increased NPS Response Rate 3x within 36 Hours
I proactively work with many digital communication teams today who work endlessly to improve communications with their customers, with email […]
