Customer Marketing: The Best Kept Secret of Big Brands
Customer marketing strategies are crucial in enhancing customer retention, reducing churn, and boosting customer loyalty, brand advocacy, and community participation. […]
CX
Positive Correlation: What It Is, Importance & How It Works
Correlation, the statistical measure of relationships between variables, illuminates how changes in one variable correspond with changes in another. Expressly, […]
Types of Journey Maps: Navigating Customer Experience
Understanding the complexities of customer experience helps businesses differentiate themselves. Different types of journey maps are invaluable in this pursuit, […]
The Item I Failed to Leave Behind — Tuesday CX Thoughts
Despite being a frequent traveler, one source of anxiety that I can never shake is the fear of having left […]
Feedback Loop: What It Is, Types & How It Works?
Feedback serves as a crucial mechanism for improvement and growth. Whether a customer shares their experience with a product or […]
