Government Approved CX
You Can’t Sue City Hall I remember hearing the phrase “You can’t sue City Hall” when I was growing up, […]
CX
Characters & Categories
What a Character! A few weeks ago, I wrote about my first job at a supermarket. One of the responsibilities […]
Is There An App For That?
Customer Experience and Apps While you might suspect this would be about our customer experience app, mobile survey tools or […]
Pain Points: What They Are & How to Detect Them
The pain points are common when you have had a bad customer experience with a product or service. Identifying these […]
Self-Service Customer Experience
CX and Responsibility My first ‘real’ job was as a cashier for a major supermarket. I was barely fifteen, but […]
