Are you paying attention to your passives?
We all hate surprises – At least this kind Last week, I talked about how we all love surprises, except […]
CX
What is a bad NPS score, and how can you improve it?
The Net Promoter Score (NPS) system is well-liked and preferred by researchers, for it translates numerous customer metrics into one […]
30+ NPS benchmarks for leading industries in 2025
NPS benchmarks are the average Net Promoter Score for a specific industry on a scale from -100 to 100 by […]
10 Tips for designing customer satisfaction surveys
Designing customer satisfaction (CSAT) surveys in the right way is crucial to understand and gauge customer experience (CX). If not […]
How can gamification help improve your customer experience (CX)
What is gamification? Gamification is defined as adding game-like features to your products to improve customer engagement. Brands that adopt […]
