Best practices to strengthen your voice of the customer program
Voice of Customer (VOC) is extremely important in creating the best products and offering the best services in any industry. […]
CX
Customer Feedback Surveys: How to improve & steps to implement
“I am sorry, it is not our policy….” How frustrated you feel whenever a Customer Service guy fails to do […]
Send CX surveys through SMS
SMS can help you reach out to people easily and instantly, wherever they are. So, why not use SMS for […]
How to collect feedback using client feedback tool
The moment you send out a survey to collect feedback from your clients, you send out a message that “You […]
How to know who’s unsubscribing to your CX survey emails
It’s always disappointing when you see a decreased number of responses to your surveys. You know people are either ignoring […]
