Are Detractors putting you on the naughty list? How to get back on the nice list with your customers
So you’ve sent out an NPS survey to 100 customers over the past month. 40 of them gave you a […]
CX
Mind the Gap – Closing the Divide Between CX and What Actually Happens in the Real World
“You‘ve got to start with the customer experience and work back toward the technology – not the other way around.” […]
Criteria to Evaluate Suggestions
Employee feedback, customers suggestions, new ideas – it’s great to be gathering such a rich source of data, but what […]
Changes to the QuestionPro CX navigation
Our customer experience platform, QuestionPro CX, is getting a navigation makeover! All the features you have come to expect while creating, […]
Customer Effort Score: Definition + How To Measure with Examples
The Customer Effort Score (CES) metric measures how much effort customers put forth in dealing with a company. It gives […]
