The way I browse online will never be the same
That’s all changed now Back in the innocent days of old, I used to be able to browse the internet […]
CX
Showing The Finger: 3 Customer Success F’s That Matters
In my combined 15 years of Market Research and SaaS the first F-word has been most important: (F)ocus on the […]
Turn Detractors into Promoters
Turn Detractors into Promoters Whew! What a day! Due to the popularity of our webinars, QuestionPro for the first time […]
Six differences between customer-focused companies and operations-focused companies
Customer-focused companies Many companies that claim to offer good customer service, in reality, are grounded in an operations mentality with […]
In The Moment Research: Customer Recall At It’s Best
Stop what you’re doing and take a minute to think back to last week. Go on, give it a try. […]
