Six differences between customer-focused companies and operations-focused companies
Customer-focused companies Many companies that claim to offer good customer service, in reality, are grounded in an operations mentality with […]
CX
In The Moment Research: Customer Recall At It’s Best
Stop what you’re doing and take a minute to think back to last week. Go on, give it a try. […]
How a negative Customer Experience got me in retail therapy
You judge it The first thing that comes to mind when we talk about customer service is the experience we […]
Start with Why: Let your beliefs fuel your Customer Experience
What is the “why” behind your customer experience? I imagine that most of us have been in a situation where […]
Customer Feedback – Listen, Act, Win
Customer Feedback A Chinese philosopher once said, “Talk doesn’t cook rice.” You might also have heard that action speaks louder […]
