Down the Funnel
Following up on a previous post regarding measuring awareness and familiarity there are other questions that need to be addressed […]
CX
Customer Engagement: 5 Powerful Lessons Learned From Star Wars
Customer engagement The new Star Wars movie just came out, and one thing is quite clear to all of us: […]
Could Social Affinity help you figure out the Christmas gift list?
We all know the struggle! I don’t know a single person that would not stumble with what to give their […]
Multiple streams
As a trend watcher in the IT space, I have noticed a consistent drumbeat over the last few years. CIOs […]
Consistency: The Winning Idea to Customer Satisfaction
Companies that are prospering in the new global economy recognize that consistency is the key to measure customer satisfaction. They […]
