Could Social Affinity help you figure out the Christmas gift list?
We all know the struggle! I don’t know a single person that would not stumble with what to give their […]
CX
Multiple streams
As a trend watcher in the IT space, I have noticed a consistent drumbeat over the last few years. CIOs […]
Consistency: The Winning Idea to Customer Satisfaction
Companies that are prospering in the new global economy recognize that consistency is the key to measure customer satisfaction. They […]
Holidays planning: Is your online community ready?
Tis is the time of the year The holiday season definitely the most exciting time of the year for marketers, […]
Detractor Recovery: Save the Day!
Not Every Experience is Rosy In my last blog post, I talked about how to activate your promoters to amplify […]
