Promoter Amplification – The most powerful marketing
Promoter Amplification All of your customers are fans. That’s right, all of them. Their just not all fans of your […]
CX
Top Market Research Trends of 2015
Driven by a range of forces such as rapid technological innovations, internet, mobile devices, social media and analytics, the Market […]
Going Mobile – When to Deploy Mobile Surveys?
Recently I heard the average smartphone user is never more than three feet away from his or her phone. There […]
“Why Should Companies Embrace Online Communities?” — Webinar Q&A
In this week’s webinar our speakers discussed the unique role that Online Communities play in today’s digitalized world, highlighting the […]
NPS isn’t right for renewals, but feedback is
Here’s the difference For many different reasons, one thing I can conclude about working in customer experience measurement: Net Promoter […]
