Going Mobile – When to Deploy Mobile Surveys?
Recently I heard the average smartphone user is never more than three feet away from his or her phone. There […]
CX
“Why Should Companies Embrace Online Communities?” — Webinar Q&A
In this week’s webinar our speakers discussed the unique role that Online Communities play in today’s digitalized world, highlighting the […]
NPS isn’t right for renewals, but feedback is
Here’s the difference For many different reasons, one thing I can conclude about working in customer experience measurement: Net Promoter […]
Why the mobile world needs competition
To say the mobile world is large is an understatement. Available devices are in the thousands, and users in the […]
Is MR innovation affecting MR best practices?
If you were to look at the market research industry as a whole, you’d see some interesting shifts occurring (note: […]
