5 steps toward turning your commodity into a great customer experience
Engaging with customers is key When a consumer buys a service there are a set of intangible activities carried out […]
CX
The #1 mistake we see in customer feedback
Customer’s feedback All kinds of work go into getting your customers to share feedback with you. Ironically, the place we […]
Leveraging Social Media to Produce Directional Insights
Innovating in the content analysis models and across the market research lifecycle Social media, through social networking resources such as […]
Excellent articles and thoughts on customer feedback
All about customer feedback There has been a lot going on in terms of customer feedback lately. Today, I thought […]
The frequent responder paradox
All about the professional respondents There is a paradox in the market research industry around respondents. We do all we […]
