Conversational Feedback: What it is, Benefits and Challenges
Having conversations with customers and employees is a friendly way to learn what they think. Unlike formal quizzes, this conversational […]
CX
8 Key Customer Retention Metrics to Track in 2025
Retaining customers is the key to steadily growing a business. But how can you tell if your plan to keep […]
Want to Save Your Job From AI? Use More AI — Tuesday CX Thoughts
Check out this week’s Video Review with Ken Just over a year ago, there was a celebration upon the release […]
360 Customer View: What it is, Importance & How to Create
To be successful in business, it’s important to see things from your customer’s point of view. Understanding customers’ actions, feelings […]
Field Advisory Board: What It Is, Importance + How to Use It
To stay ahead in a competitive business environment, organizations need to improve how they train their sales teams regularly. One […]
