The T-Mobile US Customer Experience: A Lesson in Exceptional Service
We’ve been exploring the customer journey within different industries. This time, we’re curious about the Telecommunications industry, as about 81.6% […]
CX
That’s Not Two Day Delivery — Tuesday CX Thoughts
We certainly have come a long way when it comes to getting items that we want and getting them quickly. […]
The Notable Initiatives of the Adidas Customer Experience
The world of sports is competitive not only on the playing field but also extends to other facets of this […]
The Nike Customer Experience And The Role of Its Journey Map
Within the fashion and apparel industry is an extremely competitive division where major brands vie for supremacy. Among them, one […]
H&M Customer Experience: The Role of A CX Strategy
Having a great product is a significant differentiator; however, in highly competitive industries like the clothing industry, it is not […]
