Reputation Management: How to Protect Your Brand Reputation?
A single online review or social media comment can shape how people see your business. Imagine potential customers searching for […]
CX
Your First Question Should Be Anything But, “Is The Car Okay?” — Tuesday CX Thoughts
Whenever someone asks me about my best and worst customer experience, the worst always comes to mind first. I never […]
Total Experience in Trinidad & Tobago — Tuesday CX Thoughts
In my last blog post, I spoke about the amazing experience that is called XDay North America. The event brought […]
You Can’t Please Everyone — Tuesday CX Thoughts
A few weeks ago, I wrote about “mass personalization.” The idea that you can make a mass message feel personal […]
The Evolution of Customer Experience — Tuesday CX Thoughts
Optimizing individual touch points to improve experience is no longer enough. To truly inspire customers and build long-term relationships, companies […]
