Reputational Risk: What it is, Types + Tips to Manage
A company’s reputation is one of its most precious assets. Companies with a good reputation perform better, attract more qualified […]
CX
Corporate Reputation: What It Is + Ideas to Improve It
A good and positive corporate reputation is a valuable asset that significantly impacts a company’s bottom line. When we talk […]
Closed Loop Feedback: What it is, Importance, Best Practices
Today, more and more businesses are using online and offline surveys to find out what their customers think. Customers today […]
Brand Attributes Survey: What It Is + Sample Questions
All responses to a brand attributes survey are valuable, which is one of the survey’s many advantages. If you have […]
The growth of AI in Customer Experience — Tuesday CX Thoughts
By Marc Mandel. I’ve been fascinated with the potential brought about by AI since I first saw the seminal film, […]
