Customer Buying Process: What it is, Importance + 5 Stages
Before making a purchase, people go through several different stages unique to each purchase. Businesses often try to figure out […]
CX
Customer Support: Definition, Benefits, Process + Tips
Customer service is changing every day. Modern customer support is more precise than traditional one. It is no longer a […]
Customer Journey Phases: What They Are, Top 5 + Tips
Understanding your customer is important because, by better understanding them, you can give them a wonderful product-using experience, maintain or […]
10 Best Podium Alternatives to Reputation Management in 2025
Podium is a text message marketing platform that combines unique customer relationship management tools. It provides simple tools for gathering […]
Personalization in an Impersonal World — Tuesday CX Thoughts
Guest post by Scott Steele I recently reached my one-year anniversary in my role as Program Director for KHTQ-FM Rock […]
