Closed Loop Feedback: What it is, Importance, Best Practices
Today, more and more businesses are using online and offline surveys to find out what their customers think. Customers today […]
CX
Brand Attributes Survey: What It Is + Sample Questions
All responses to a brand attributes survey are valuable, which is one of the survey’s many advantages. If you have […]
The growth of AI in Customer Experience — Tuesday CX Thoughts
By Marc Mandel. I’ve been fascinated with the potential brought about by AI since I first saw the seminal film, […]
Brand Touchpoints: What it is + Importance + Examples
Brand touchpoints are likely to be something you are already familiar with daily. They are each time a customer interacts […]
Customer Journey Management: The Complete Guide
If you want your business to grow, you need to make things easy for your customers. This is what managing […]
