Customer Journey Phases: What They Are, Top 5 + Tips
Understanding your customer is important because, by better understanding them, you can give them a wonderful product-using experience, maintain or […]
CX
10 Best Podium Alternatives to Reputation Management in 2025
Podium is a text message marketing platform that combines unique customer relationship management tools. It provides simple tools for gathering […]
Personalization in an Impersonal World — Tuesday CX Thoughts
Guest post by Scott Steele I recently reached my one-year anniversary in my role as Program Director for KHTQ-FM Rock […]
Powerful Messages About Failure — Tuesday CX Thoughts
I had not planned to write about this today, but after reading two similarly themed posts, I couldn’t help but […]
Customer Service Reviews: What They Are & How to Manage
Many customers place a high value on both positive and negative customer service reviews. Positive customer service ratings reassure customers […]
