Escalation Management: What it is, Process & Types
Successful escalation management can shorten the time it takes to solve problems and increase customer satisfaction. Building a successful business […]
CX
Complaint Resolution: What it is & How to Handle It
Complaint resolution is crucial to good customer service. Eventually, it leads to the company or brand’s good name recognition and […]
Trigger Marketing: What it is + Guide with Examples
Any business needs to think about how to increase sales. But most companies don’t have enough money to increase website […]
Social Proof: What it is, Types + Examples
Imagine you’re in a new town, hungry and looking for a place to eat. You spot two restaurants – one […]
Customer Friction: What it is & How to Identify It
When it comes to customer friction, it isn’t easy to put the finger on what exactly is meant. There are […]
