Customer Buying Cycle: Importance, Stages and Benefits
Did you know that before deciding to buy a product or hire a service, the user goes through a series […]
CX
Customer Experience Made Better With Aloha — Tuesday CX Thoughts
The Satisfaction Challenge I have been there. The angry customer screaming in my face as a teenager – belittling me, […]
Experience Map: Importance, Elements and Benefits
You might think a customer experience map is not practical or useful for your company. Why do we need another […]
Unpacking a CX Problem — Tuesday CX Thoughts
Like most customer experience researchers, I’m always watching trends – both in the innovation and technology associated with customer experience […]
Customer Centric Marketing: What it is & How to Succeed
A customer-centric marketing plan is about more than just knowing how to get leads based on your ideal customer. It’s […]
