User Communities: Foster deeper insights for your CX
The idea of a community is that you are part of something larger than yourself, and that your participation in […]
CX
Retention Rate: How To Calculate It + Mistakes to Avoid
The retention rate is a common metric that is utilized in the fields of marketing, investing, and the workplace. It […]
Customer Data Integration: What it is & Steps to Follow
Customer data integration (CDI) is the process of maintaining customer data from several sources across a company. Disorganized data can […]
Customer Awareness: What it is, Stages & Examples
Let’s start with the obvious. Not all people are ready to buy. We buy because we have a need that […]
QuestionPro in partnership with NISA wins the gold award for Best Innovation in CX
We are thrilled to announce that QuestionPro and The National Independent Soccer Association (NISA), have been awarded in the first-ever […]
