Don’t Overpromise — Tuesday CX Thoughts
White-Glove Service is Great… Sometimes Upfront, I’m not a fan of valet car service. It isn’t a moral standing or […]
CX
Digital customer experience: What it is + Stages
It is critical to understand your digital touchpoints and how they impact customer perception and brand loyalty. According to a […]
Time to Resolution: What it is & How to Calculate it
As soon as your client reaches out, asking for support, the clock starts ticking. It will not stop until that […]
HCAHPS Survey: What it is & How to improve it
The HCAHPS survey is intended to collect information directly from patients on various topics related to the hospital and their […]
Customer Journey Monitoring: Definition, Tools, and Importance
Customer journey is rarely a linear process. Organizations need resources such as time, commitment and a series of tools to […]
