User Journey Map: What is it & why you need one
Nowadays, all we hear in B2B and B2C is that companies stay relevant with great content using SEO. Still, many […]
CX
The Ultimate Guaranteed Loyalty Tip: Give Away Your Product For Free! — Tuesday CX Thoughts
Everyone likes free — Except the business As far as prices go in 2022, the price of a gallon of […]
15 Best Customer Journey Mapping Tools
Customer journey mapping tools are essential for businesses that want to understand and enhance their customers’ experiences at every touchpoint. […]
4 Ways Your KPIs Don’t Match Reality — Tuesday CX Thoughts
Key Performance Indicator – or commonly referred to as KPI. Seems like a simple and innocuous term until you’ve been […]
Rule #16: Interruption of Service – Tuesday CX Thoughts
Your Customer Agreements A few weeks ago there was a power interruption in my area that lasted nearly ten hours. […]
