Tuesday Morning CX Thoughts – Defining churn when there is no return
Is a one-time visitor valuable? I recall many years ago walking the central area of Brussels with a client and […]
CX
Tuesday Morning CX Thoughts – Are you loyal to your loyal customers?
Low supply and high demand Over this past weekend, we went head-first into the holiday shopping period. Shoppers looking to […]
Tuesday Morning CX Thoughts – Do they know it is Thanksgiving?
Recognition counts It is that time of year where we take a look around us and think about what happened, […]
Claim and complaints management: What it is & how to do it
Anticipating the wants and needs of every customer is very difficult. You will have customers who are really satisfied with […]
Holiday Shopping Trends 2021
With Black Friday just a week away, American shoppers are stressed about getting their gifts in time for the holiday. […]
