Kanban Framework: How to Implement it in Customer Mapping
The Kanban framework is one of the most popular project management methods in use today. However, if you’ve never heard […]
CX
Fit the Product to the Customer
Guest Column by Dave Girolamo A #PureMichigan vacation While on vacation in Northern Lower Michigan, a retired couple walked past […]
Price Promises Matter – Tuesday CX Thoughts
The broken coupon Code Nothing is more frustrating in the shopping experience than a broken process. The journey is dynamic […]
Real estate market analysis: What it is & How to do it
A real estate market analysis is a tool that helps us to gather information to know, for example, if we […]
Tuesday Morning CX Thoughts – Nailing Down Customer Experience
The worst way to book a trip Travel has always been an interesting set of trade-offs for me. Leaving home, […]
