What Your Tipping Screen Says About Your Customer Experience — Tuesday CX Thoughts
I recently came across a social media post that had me thinking about how companies are portraying themselves in the eyes […]
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Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
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I recently came across a social media post that had me thinking about how companies are portraying themselves in the eyes […]
Dissatisfaction Begets Dissatisfaction If you ever want to feel depressed about the direction of both the customer experience and the […]
Passing the Buck I have a mixed response to the concept of self-check. I continue to see it increasing in […]
Last week, I wrote about the baseball strike zone and what players, managers and fans demand most from the league […]
Overbooking and Overselling Anyone that travels with any consistency has seen it happen, even if not to them. An oversold […]