3 Non-Tangible Elements in Experience — Tuesday CX Thoughts
Last week, I wrote about the baseball strike zone and what players, managers and fans demand most from the league […]
Tuesday CX Thoughts (TCXT)
Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
Check out our most recent stories, grab your favorite drink and start reading!
Go ahead and sell out — Tuesday CX Thoughts
Overbooking and Overselling Anyone that travels with any consistency has seen it happen, even if not to them. An oversold […]
3 Things Holding Back Your CX – Tuesday CX Thoughts
Why listening and understanding are not the same thing In a bit of a personal confession, I will simply state […]
Are We Ready for “Normal”? – Tuesday CX Thoughts
Let’s Get This Show On the Road A recent version of the Kiplinger Letter (a weekly business and economic forecasting […]
