The Unavoidable Link Between Superior Customer Experiences and Employee Experience — Tuesday CX Thoughts
With an astounding 80% of the US workforce disengaged professionally, how can we as CX leaders expect our associates to […]
Tuesday CX Thoughts (TCXT)
Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
Check out our most recent stories, grab your favorite drink and start reading!
TCXT XDay Edition: The Power of Finding Your ‘Why’
My team and I hosted a couple hundred customers, industry folks, and friends a few days ago at our annual […]
Horror Stories In Customer Experience [Video] — Tuesday CX Thoughts
Not in the mood for reading? Check out this week’s CX Talk Below! We’ve all had those “unrecoverable” situations in […]
Not My Problem — Tuesday CX Thoughts
Don’t feel like reading? Check Out This Week’s Talk: It can take a long time to build a relationship with […]
The Value of Free — Tuesday CX Thoughts
In a Hurry? Listen to Ken’s Experience here: Last week, I was reminded of a unique opportunity I had to […]
