Possible Results of Failing to Listen — Tuesday CX Thoughts
We have heard these customer experience stories before. A patron that has no alternative. Their only choice is to pay […]
Tuesday CX Thoughts (TCXT)
Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
Check out our most recent stories, grab your favorite drink and start reading!
Are You Prioritizing the Right Areas in Your CX Strategy? — Tuesday CX Thoughts
Customer experience is the buzz word in most organizations these days, with most organizations indicating that customer experience is very […]
Redefining the Restaurant Customer Journey — Tuesday CX Thoughts
When you think about your sit-down restaurant experiences, are there any that really stand out to you? Sure, I could […]
Three Emotions that Really Matter in CX — Tuesday CX Thoughts
Technology is amazing. We continue to explore new areas in customer experience strategy, such as machine learning in customer service, […]
Behavior Science: The Delight of CX Management — Tuesday CX Thoughts
In the realm of customer experience management (CEM), businesses are constantly striving to provide exceptional experiences that leave a lasting […]
